FAQ

FAQs:

 

PRODUCT QUESTIONS

Does the product come with the wooden box?

Yes, the product comes with the handmade wooden box. 

Are all wooden boxes the same?

No, all wooden boxes are different.

 

SHIPPING QUESTIONS

Do you guarantee shipping?

Unfortunately we don't. Our shipping providers are reliable and professional, however, we cannot guarantee their performance.

Are duties and taxes included in the purchase?

International laws and taxes vary from country to country so it's not possible for us to include duties and taxes in the purchase. You are liable for any customs and duties on your purchase. If an order gets refused, you will be responsible for shipping and additional custom charges.

What are the international shipping charges?

Please use our shipping calculator in the cart to calculate shipping charges.

 

MISCELLANEOUS QUESTIONS

When will my products be shipped?

If the stock is available, the products are usually shipped between 24-72 hours. If a product is backordered, it will be shipped as soon as we receive it.

Is there any return policy?

Yes. If there's any defect in the product, you can return it within 30 days. We will replace it or issue full refund. The product needs to be unused in order to get refund.